Welcome to Unique Dressup ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.
1. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, phone number, and billing/shipping address
- Payment information processed securely by our payment partners. We do not store your card details.
- Account credentials, including username and encrypted password
- Order history and preferences
- Communications you send us, including support queries and reviews
We also automatically collect certain information when you use our website:
- Device information, including browser type, operating system, and IP address
- Usage data, including pages viewed, time spent, and referring URLs
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including payment processing and shipping
- Create and manage your account
- Send order confirmations, invoices, and shipping notifications
- Respond to your queries and provide customer support
- Send promotional emails and offers, where permitted. You may opt out at any time.
- Improve our website, products, and services
- Detect and prevent fraud and unauthorized transactions
- Comply with applicable legal and regulatory obligations
3. Payment Processing
Payments on our platform are processed through Cashfree Payments and Razorpay, which are PCI-DSS compliant payment gateways.
We do not store your credit/debit card numbers or bank account details on our servers. Your financial information is encrypted and handled by our payment partners in accordance with their security practices.
For Cash on Delivery (COD) orders, the delivery charge is collected online through our payment gateway, while the product amount is paid to the delivery executive upon receipt.
4. Sharing Your Information
We may share your information with:
- Payment processors: Cashfree Payments and Razorpay to complete transactions
- Logistics partners: To deliver your orders, including your name, address, and phone number
- Analytics providers: Using aggregated or anonymised data where applicable
- Law enforcement or government authorities: When required or permitted by law
We do not sell, trade, or rent your personal information to third parties for their own marketing purposes.
5. Cookies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, analyse website traffic, and personalise content.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features and functionality of our website.
6. Data Security
We implement reasonable security measures, including SSL/TLS encryption, secure servers, and access controls, to help protect your personal data.
However, no method of transmission or storage over the internet is completely secure. Therefore, we cannot guarantee absolute security of your information.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy or as required by applicable law.
Order data may be retained for a minimum of 7 years for tax and accounting compliance.
You may request deletion of your account data by contacting us, subject to applicable legal and regulatory requirements.
8. Your Rights
Depending on applicable law, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, subject to legal obligations
- Opt out of marketing communications at any time
- Lodge a complaint with the relevant data protection authority
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
If you believe we have inadvertently collected personal information from a child, please contact us immediately so that we can take appropriate action.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes may be communicated by posting the updated policy on this page along with the revised date.
Your continued use of our website after any changes to this Privacy Policy constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Unique Dressup
Email: support@theuniquedressup.com
Website: theuniquedressup.com
